Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

A local delivery fee of $12 applies to each order per address; please note that fees for deliveries outside our local area may vary. To ensure same-day delivery, orders must be placed by 1:00 p.m. Orders received after this cutoff may still be accommodated, but please call the shop to confirm availability. If our delivery route for your area has already been completed for the day, your order will be delivered the following business day.

While we strive to honor specific delivery time requests, we cannot guarantee them. Sunday deliveries are available for funeral homes only; please call us in advance to arrange these orders. While we do not deliver directly to gravesites, we are happy to deliver to funeral chapels or coordinate a meeting at the cemetery gate. Please contact us directly to arrange these services. We do not accept international orders.

If a recipient is unavailable at the time of delivery, we will contact you to request permission to leave the flowers in a safe location or to receive further instructions. Please note that we are not responsible for arrangements left at the recipient's request. For deliveries to apartment complexes with designated mail or delivery areas, we will leave the arrangement in the specified location and provide photographic confirmation via text or call to both the recipient and the customer.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.